Privacy Policy

Effective date: 2 April 2026

Indiahealz (“we,” “us,” or “our”) operates the website indiahealz.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our medical tourism facilitation services.

1. Information We Collect

Personal Information You Provide

When you fill out a form, contact us, or use our services, we may collect:

• Full name
• Email address
• Phone / WhatsApp number
• Country of residence
• Medical condition or diagnosis details
• Approximate budget preferences
• Medical reports and documents you share

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and operating system
• Pages visited and time spent
• Referring website

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide hospital recommendations
• Share your medical details with partner hospitals (only with your consent)
• Coordinate your treatment, travel, and accommodation
• Send you follow-up communications related to your inquiry
• Improve our website and services

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Partner hospitals: To obtain cost estimates, treatment plans, and doctor opinions — only after you submit an inquiry and consent to sharing.
• Service providers: Third-party tools for email delivery, analytics, and website hosting that process data on our behalf.
• Legal requirements: If required by law, regulation, or legal process.

4. Medical Information

We understand the sensitivity of medical data. Your health information is:

• Used only for the purpose of obtaining hospital recommendations and treatment plans
• Shared only with the hospitals you are considering, and only with your consent
• Never used for marketing, advertising, or any unrelated purpose
• Stored securely and access-restricted to authorized team members

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data sharing with hospitals
• Object to processing of your data

To exercise these rights, contact us at hello@indiahealz.com or message us on WhatsApp.

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to hospital websites and other third-party sites. We are not responsible for the privacy practices of these external websites. We encourage you to read their privacy policies.

10. Disclaimer — Service Provider Only

Indiahealz is a medical tourism facilitation service only. We are not a hospital, clinic, diagnostic centre, or medical practice. We do not provide medical advice, diagnosis, treatment, or second opinions.

Our role is limited to:

• Connecting patients with accredited hospitals and specialists in India
• Coordinating logistics such as hospital appointments, visa invitation letters, accommodation guidance, and airport transfers
• Sharing cost estimates and treatment plans prepared by partner hospitals

All medical decisions, treatment plans, surgical procedures, and clinical outcomes are solely the responsibility of the treating hospital and its medical professionals. Indiahealz shall not be held liable for:

• Any medical advice, diagnosis, or treatment provided by a hospital or doctor
• Clinical outcomes, complications, or side effects of any medical procedure
• Accuracy of cost estimates provided by hospitals (final costs may vary based on clinical findings)
• Delays, cancellations, or changes in treatment plans made by the hospital

By using our services, you acknowledge that Indiahealz acts solely as an intermediary facilitator and that any medical treatment you undergo is at your own risk and discretion, in consultation with qualified medical professionals.

11. Children’s Privacy

Our services are not directed to children under 18. If a minor requires medical treatment, a parent or guardian must submit inquiries on their behalf.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data:

• Email: hello@indiahealz.com
• WhatsApp: Message Us